Returns and exchanges

Download Returns form   

You have a maximum period of 30 days to return an order. To proceed with the return, you can contact us at returns@etxeondo.com.

All products must be returned in their original packaging, with their original bag and labels and be unused.

We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.

Once the condition has been checked, we will proceed with the cancellation of the order.

All returns will be processed within 30 days of receipt and the full amount of the order will be refunded using the same means of payment used in the purchase.

For the return of products/packs with gift or promotion, the complete return (complete pack + gift) will be obligatory in order to be able to proceed with the refund.

Exchanges

You have a maximum period of 30 days to return an order. To proceed with the return, you can contact us at returns@etxeondo.com.

All products must be returned in their original packaging, with their original bag and labels and be unused.

We will not accept products with marks, spots or hairs. All products will be reviewed by our quality department.

Once the condition has been checked, we will send you a new product in the size you requested.

All returns will be handled within 72 hours of receipt and will be sent using the same shipping service that was used in the initial purchase.

For the return of products/packs with gift or promotion, the complete return (complete pack + gift) will be obligatory in order to be able to proceed with the refund.